Emergency Repairs for Water Main Bursts

A burst water main can quickly go from a small issue to a serious problem. When outside water pipes break, it can cause flooding, damage driveways or roads, and cut off your water supply. At DHC Utilities, we focus only on fixing external pipe repairs. Our team is ready to act quickly when problems arise, helping you get things back to normal as soon as possible.

Whether you’re managing a business property or a home, we’re here to provide expert, reliable support for water main repair jobs – especially when every minute matters.

Acting Fast in a Water Main Emergency

Water mains are usually underground, so they’re out of sight–until something goes wrong. When a burst pipe happens outside your property, under your garden or in the street, it’s classed as an external issue. This is different from indoor plumbing, and it needs the right equipment and knowledge to fix properly. That’s where we come in.

From the moment you notice leaking water or a sudden loss of pressure, we’ll respond quickly. We’ll check whether the problem is your responsibility or that of your local water provider. If it’s within your property boundary, we’ll take care of the repair as fast as possible to prevent further damage.

How to Spot a Burst Water Main

Not all burst pipes make themselves known straight away. Some leaks develop slowly. Others happen suddenly. If you notice any of these signs, it's best to call in professionals:

• Puddles or pooling water in the garden, driveway, or street.

• Damp areas on the ground, even in dry weather.

• A drop in your water supply pressure.

• Sounds of water running under the ground.

• Soft patches or dips forming in the soil.

If you're not sure, we recommend getting it checked. Problems with outside water pipes can get worse quickly. Our team uses modern tools to find the issue without having to dig everything up first.

What Causes External Pipes to Burst?

Burst pipes and leaks happen for different reasons. Knowing the cause helps us choose the best fix and stop it happening again. One common reason is the age of the pipe. Older pipes made from cast iron or lead are more likely to break than newer types made from plastic or ductile iron.

Sometimes, pipes break due to building work or digging nearby. Ground movement or soil changes can also cause cracks. Another problem is changes in water pressure. If pressure gets too high or changes suddenly, it can push pipes beyond their limits. During cold weather, frozen water inside pipes can expand and split as it thaws.

Outside water pipes face conditions that indoor pipes don’t. But whatever the cause, a quick fix can stop the problem from spreading.

Why Speed Matters in a Water Main Repair

A broken water pipe needs quick action. If left alone, even a small leak can cause flooding, road damage, and bigger repair costs. In businesses, it can cause downtime or even health risks. In homes, it might damage foundations, affect neighbours, or lead to legal problems.

That’s why our emergency pipe repairs team is always ready. We respond fast, with the right tools and skills, to get the job done safely and properly.

How We Fix External Water Pipes

Fixing external water pipes isn’t the same as doing indoor plumbing. It requires different tools and methods. If the pipe can be fixed without digging, we use a method called moling. This lets us repair or replace pipes without opening large holes in the ground. It’s faster, tidier, and less stressful for property owners.

Sometimes, we need to dig to reach the damage. If that’s the case, we do it carefully and always try to return the area to how it was before. Whether it’s tarmac, paving, or soil, we’ll clean up properly once the work is done.

All our repairs follow British regulations. We aim to give you a permanent fix, not just a short-term solution. Our team will always explain the options before we begin.

Who’s Responsible for the Pipe Repair?

This is a common question. In most cases, you’re responsible for the water pipe that runs from the external stop tap to your home or building. Anything beyond that – like pipes under the street – is usually managed by your local water provider.

We’ll help you understand who needs to fix the issue. If it’s within your boundary, we’ll give you a clear quote and start the repair once you’re happy to go ahead. For shared properties or flats, the responsibility may be shared, and we’ll work with managing agents if needed.

What Will It Cost – And Will Insurance Help?

Water main repair can sometimes be costly, especially if digging is needed or if the pipe runs under a driveway or built-up area. The good news is that many insurance policies include cover for this kind of problem.

We’ll give you a detailed quote, with no hidden fees. If your insurance covers the repair, we can give you all the documents your insurer needs – including photos, assessments, and cost breakdowns.

Why You Shouldn't Just Call a Plumber

It might be tempting to call a plumber when you see leaking water, but not all plumbers deal with outdoor pipe issues. Most focus on indoor problems – taps, bathrooms, boilers, and radiators.

We only deal with external pipe repairs. We have the right tools, vehicles, and training to find and fix underground burst pipes properly. This includes detecting leaks, avoiding major excavation, and restoring the area after the work.

If your problem is outside, we’re the right people to call. You’ll save time and money by going straight to a specialist.

Getting Your Water Supply Back Quickly

We know that having no water supply can cause big problems – not just at home but also for businesses, schools, and public services. That’s why we work quickly and keep things as simple as possible.

Most pipe repairs are finished within a few hours. If the job is bigger, we’ll explain what’s needed and agree on a timeline with you. Our team respects your space, keeps noise low, and always aims to minimise mess and disruption.

We also communicate with anyone affected by the work, whether that’s neighbours, local councils, or contractors. You won’t be left in the dark.

Quality Work, Trusted by Customers

We take great care in what we do. Every job we complete is backed by a workmanship guarantee. If you have questions later or need more support, we’re here to help.

Our clients include homeowners, landlords, businesses, and local authorities. Whether we’re fixing a single burst water pipe or replacing part of a water main, we treat every job with the same care and attention.

Don't Wait – Get Help from DHC Utilities Today

A broken water pipe outside your property is not something to ignore. Acting fast can stop flooding, avoid large bills, and reduce disruption. With DHC Utilities, you get a team that’s focused on external pipe repairs – no indoor work, just expert help where it matters.

If you notice signs of a burst pipe, or your water supply suddenly drops, don’t take risks. Get in touch with us for professional, prompt support.

Need urgent help with a burst water main?

Contact us today for a quick inspection or a clear quote with no hidden fees.